Cancel an order

If you would like to cancel an order or react to a cancellation request from your buyer, then open the corresponding order. Now change the tab at the top by clicking on “Options/Problems”.

Cancel order

In this tab click on “Manage cancellation”. The following window opens:

Confirm cancel order

Select the reason for the cancellation from the drop-down field on the right and send the request by clicking on “Send cancellation request to buyer”.